Did you know that 5.2 million households in the UK do not have internet access and 16 million consumers aged over fifteen don’t have basic online skills?*
Despite this, many organisations are moving towards online communication with their customers and even offer discounts for going paperless.
R.A.B.I have joined many other charities and organisations in supporting the ‘Keep Me Posted’ campaign which promotes the individual’s right to choose how they receive important information such as bills, letters and statements.
Trish Pickford, Head of Welfare at R.A.B.I, explains, “Many of the people that we help live in rural areas with no internet access or poor internet speeds. We also help many older people who haven’t grown up in the digital world and simply do not own computers or have the necessary online skills to communicate in the paperless world.
“If people prefer to receive their information online we do our very best to help them to achieve that aim. However, we believe in choice and back the ‘Keep Me Posted’ campaign to those we support”
Source: Source: Office for National Statistics & Go On UK