We collect information about individual people who use our service, or may be entitled to use it. This means people who do, or could, benefit from the Charity (for example if they apply to us for financial help).
We also collect information about people who donate money and/or give their time to the Charity, or who have provided their contact details (for example if they want to hear about our events in their area, or receive R.A.B.I News).
Finally, we collect information about our staff and our trustees, who manage the Charity.
What is The Royal Agricultural Benevolent Institution?
The Charity provides financial help to individuals in financial need and who meet our eligibility criteria. People who are entitled to be considered for help are those who work in agriculture, or have previously worked in this area (and, in some instances, their dependants). The Charity also makes one off payments to individuals to help them in relation to a particular need, for example, utility or rent arrears, essential household items and respite breaks.
What personal information do we process?
We need to know an individual’s name and address in order to contact them about the Charity. We may hold their telephone numbers and/or email address. We collect financial details from beneficiaries and donors in order to make payments or collect donations.
We collect information about a person’s health, in order to assess their claim and only keep it for as long as we need to do so for the purposes of the Charity.
We make sure we keep all of this information secure and comply with the legal rules that are in place about how we can process this information in order to keep this information safe.
If we do process personal information about you, we are willing to:
- Give you a description of it
- Tell you why we are holding it
- Tell you who it could be disclosed to; and
- Let you have a copy of it (if you ask us).
If you want a copy of the personal information we hold about you, you have to write to us (at the address below). We charge £10 for requests, so please include a cheque for £10 made payable to The Royal Agricultural Benevolent Institution.
How do we process personal information?
In most cases, we receive personal information about an individual from that individual directly, for example when they approach us to ask for help. Sometimes, we receive this information from another charity or organisation on behalf of the individual, but with their full knowledge and consent. All applicants must complete one of our application forms.
Do we pass personal information to anyone else?
Yes, sometimes, but only if we need to for the purposes of managing the Charity. For example, we use an external supplier to help us to send out our newsletters and hampers. We also pass delivery information (individual name, address and telephone number) to companies from whom we buy products for beneficiaries so that they can deliver them to beneficiaries directly.
We may also share your information with other charities who could assist with your application, or who are currently helping you, to enable us both to make a decision regarding assistance, but this will only be done with your consent.
We will not disclose personal information about your health to anyone else unless we have your express consent.
There are other legal reasons where we may need to pass personal information to a public body. For example, we may be asked to pass information to law enforcement agencies, to investigate any crime.
Do we use personal information for marketing and fundraising?
We send R.A.B.I News and information about our fundraising events to new supporters only where specific consent has been received. We also send details about purchasing our Christmas cards and calendars and donating to our annual hamper campaign to people who’ve done so before and we ask them to opt-in to continue to receive this information. We do not use personal information for any other marketing purposes, for example unsolicited requests for general donations – and we do not share or disclose any of our supporters’ and donors’ personal details with any third parties.
Visitors to our website
When someone visits www.rabi.org.uk we use Google Analytics to collect standard log information about them and general details of visitor behaviour patterns. We do this to find out how many people visit the site. We collect this information in a way that does not identify anyone. We do not seek to link that information to anyone or use it in any other way.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or to provide information to the owners of a website about how it is being used by visitors to that website.
How can you contact us?
If you think the personal information we hold on you is inaccurate, or out of date, please contact us to let us know so that we can correct it. You can contact us by email at
firstname.lastname@example.org or by post to: Shaw House, 27 West Way, Botley, Oxford, OX2 OQH.