This page was last updated  5th November,  2020

Introduction

This page provides information about how RABI is operating with the current restrictions placed on the charity by the COVID-19 pandemic and provides information about our operations, services and care homes.

As far as possible, all our services will continue, albeit with appropriate measures being taken to ensure our service users, team, volunteers and supporters are protected.

RABI constantly reviews the Government’s guidance with respect to our service users, colleagues, county committees, volunteers and supporters, care home residents and their relatives. Please be assured we are taking the appropriate measures to ensure that no one involved with RABI is put at any unnecessary risk. 

If you have a question about our response to COVID-19, please email info@rabi.org.uk

Services for farming people in need

We continue to ensure that the farming people we support can continue to access any assistance they need from us during these difficult times. 

If you are involved in farming and require support, including being affected by Covid-19,  please contact our freephone helpline 0808 281 9490 or email help@rabi.org.uk.

Our Welfare Officers are keeping in touch with existing and new service users via phone and email. 

During periods of increased national or local restrictions (currently including the two-week ‘Circuit breaker’ across Wales [23 October – 9 November], four-week lockdown across England [5 November – 2 December] and local Tier 3 Restrictions in England) no home visits can take place and all appointments will take place via phone or virtual meetings.

Outside of periods of increased national or local restrictions, in exceptional circumstances, and as government guidance allows, our Welfare Officers can undertake a home visit.  Any request for a home visit must be supported by compliance with Covid-19 risk assessment including all parties undertaking appropriate precautions (e.g. face mask, hand sanitising, and ability to socially distance during the visit).

Care Homes

RABI operates two care homes, Beaufort House and Manson House. We are applying best practice in all of our Covid-19 measures at the homes including the use of PPE equipment to help safeguard both residents and staff.

Whilst the care sector waits for more definitive guidance from the Department of Health and Social Care, RABI is working to establish how we can safely meet the expected requirements to allow controlled ‘Covid-Secure’ indoor access for visitors.  Currently, we are unable to allow any non-essential visitors inside either of our care homes. 

If you believe your visit is essential, please obtain confirmation from the Home Manager prior to undertaking your visit. 

Whilst we complete this work, the teams at the two homes will do all they can to ensure non-essential visits are able to continue within the gardens on a controlled one-to-one basis.  

Please continue to contact the Home Manager if you would like to arrange a garden visit.  

Volunteers, fundraising events and regional meetings

In accordance with current government guidance, RABI requests that, during periods of increased national or local restrictions (currently including the two-week ‘Circuit breaker’ across Wales [23 October – 9 November], four-week lockdown across England [5 November – 2 December] and local Tier 3 Restrictions in England) all County Committee meetings are held remotely via phone or video conferencing.

Outside of periods of increased national or local restrictions, we advise County Committees and other groups of supporters to only meet face-to-face if it is considered essential.  Any meetings must be in accordance with all national and local restrictions in place at the time and location of the meeting. 

No face-to-face fundraising event should be undertaken at this time.

Our Regional Managers are keeping in touch via email, phone and video conferencing.

During periods of increased national or local restrictions (currently including the two-week ‘Circuit breaker’ across Wales [23 October – 9 November], four-week lockdown across England [5 November – 2 December] and local Tier 3 Restrictions in England) Regional Managers are unable to undertake any face-to-face meetings.   

Outside of periods of increased national or local restrictions, in exceptional circumstances, and as government guidance allows, our Regional Managers can attend a meeting.  Any request for a Regional Manager to attend a meeting must be supported by compliance with Covid-19 risk assessment including all parties undertaking appropriate precautions (e.g. limited number of attendees, face mask, hand sanitising, and ability to socially distance during the meeting).