Get in touch

Time is a precious commodity, especially in farming.  But it’s something our staff will happily give you.

Call us on the Freephone Helpline: 0808 281 9490 (opening hours are Monday to Thursday 9.00am - 5.00pm and Friday 8.30am - 4.30pm) or email

Cysylltwch â ni ar y Llinell Gymorth yn rhad ac am ddim (ar gael dydd Llun- dydd Iau 9.00am  - 5.00pm a 8.30am - 4.30pm ar ddydd Gwener) neu gallwch anfon e-bost at  

When you call you’ll speak to a member of our dedicated welfare team. We understand that making that very first call – and talking about personal things with someone you don’t know – might sound daunting.  

However, it’s 100% confidential, so you’ll be free to discuss what’s on your mind without judgement. We won’t disclose any information to third parties without your explicit permission and calls are not recorded. We’ll do our very best to make you feel at ease, listening with courtesy, sympathy and respect.    

It’s likely that following that initial call we'll arrange for one of our regional welfare officers to call you. This allows you to build a real relationship with someone who’s on your side – and wants to help you find the best solutions to your problems. Again, confidentiality is assured every step of the way so you’ve absolutely nothing to lose and everything to gain.

Our regional welfare officers will talk to you to discuss a plan of action. You’d be amazed how many problems get sorted out at a kitchen table!

Supporting your mental health

Lizzie and David Ottley with Sally Hubbard

Who are we?

Five people holding a lot of donation envelopes