Christophine Goss, Welfare Manager for the North, celebrated her 25th year with R.A.B.I on August 30. She first joined the charity in 1994 as a receptionist.
“In some ways, everything’s changed, but in other ways it hasn’t. All of our core values are the same,” Christophine said.
Before coming to R.A.B.I, Christophine spent five years working in a bank, a role she left to go travelling. When she returned home, she was keen to pursue a different career and her mother suggested she apply for a vacancy with the charity since they came from a farming family.
Christophine’s grandparents ran a mixed farm in Buckinghamshire before they retired. She said: “I remember helping during harvest, visiting the cows and sorting the hens eggs into trays with my grandma. They stayed living on a plot of land on that farm after they retired.”
After two years as a receptionist for R.A.B.I, Christophine joined the welfare team as a secretary. Her role has changed a number of times over the years as the charity has expanded. She now manages the regional welfare officers who operate in the north.
R.A.B.I’s welfare officers visit farming people experiencing difficulties to find out how the charity can support them. They help work through solutions, such as supporting benefits applications.
Christophine explained: “When I first joined the team, we had three staff at head office and a visiting officer in the East of England. Now we have six head office staff and fourteen regional welfare officers.
“People enjoy what they do here and they feel they’re making a difference. They put everything into their roles, that’s what makes the team a nice environment to be in.
“The work is always different as those who contact us are facing unique problems, but the best part of the job is putting smiles on people’s faces. When someone makes the call, you can hear the relief in their voice because they’ve been able to share their worries.
“We are here to help those who are suffering hardship, whatever that might be. I hate to think of people out there who won’t ring because they’re embarrassed. Even if we can’t provide a grant, we can find other ways to help.”
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